This is the Heritage data protection and privacy policy that explains who we are, why and how we process your personal information (also referred to here as personal data) and your rights and how to contact us if you need to.
Our contact details are set out at the end of this policy. We are the controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).
This policy and any other documents referred to on it sets out:
- Information we collect about you
- Cookies and other technologies
- How we use your information
- Our promotional updates and communications
- Who we give your information to
- Where we store your information
- Payment processing
- How we protect your information
- How long we keep your information
- Your rights
- Changes to this policy
- Contact us
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we collect about you
We may process your personal data if:
- You or the company you work for are a customer or a supplier of ours.
- You or the company you work for use our products or services.
- You work for a customer or a supplier of ours, or for someone who uses our products or services.
- You are someone (or you work for someone) to whom we want to advertise or market our goods or services.
Information we collect from you or from a third party
We may process your personal data that we have either obtained from you, or obtained from somewhere else. Personal data which is not collected directly from you may be collected:
- From your employer in connection with your job and how it relates to us.
- If you use any websites operated by us.
Personal data relating to you that we process may include:
- Your name.
- Who you work for, and your job function or department.
- Your address, phone number, email address or other contact details (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the company that you work for).
- Information about you that you give us by communicating with us by phone, by e-mail, via our website, via social media or otherwise. It includes information you give us or that we obtain when you use our website, obtain our goods or services,
supply us with goods or services, enquire about a product, promotion or survey, or contact us to report a problem, or do any of these things on behalf of the person that you work for.
- Information relating to transactions with us involving you or the company you work for (for example, details of goods or services that we have supplied to, or obtained from, you or the person you work for).
- Other information relating to you which it is necessary for us to process in order to enter into or perform a contract with you or the company you work for (for example, right to work information and information obtained from credit references
agencies where this is necessary to enable us to carry out appropriate checks in relation to contracts with you or someone else that you work for or are otherwise related to).
- Information about events to which you or your colleagues are invited, and your personal information and preferences to the extent that this information is relevant to organising and managing those events (for example, your dietary requirements).
- Information relating to you that you give us or we otherwise obtain when you visit us (for example, if you sign in or are recorded on CCTV while visiting us, or you give us the registration details of your vehicle).
Information that we obtain from you when you use our website may include:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits
to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with
our customer service team.
Cookies and other technologies
Our website uses cookies and other similar technologies such as web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile
device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features
and content as well as storing searches and presenting personalised content.
Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.
We use cookies and other similar technologies to:
- Collect user information to enhance your experience using the service.
- Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.
- Collect anonymous statistical information about how you use our website (including how long you spend on our website) and where you have come to website from, so that we can improve the website and learn which parts of the site are most popular
with users.
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
The Cookies We Set
Below you’ll find the cookies and other technologies that we set when you visit our website and their purpose. To help you better understand why we’re setting them, we’ve used the categories and definitions set by the International
Chamber of Commerce (“ICC”):
- Strictly Necessary: cookies that enable the services that you have specifically asked or paid for;
- Performance: cookies that collect information on how visitors use Our Site including the pages visited and most frequented as well as the sources of our traffic. They are used to help us improve how the site works;
- Functionality: cookies that help us remember the choices you have made so we can provide you with a more personalised experience;
Purpose
This cookie lets us remember certain settings when using the job application system.
Category
Functionality
The Cookies Set by our Partners and Other Data Processors
We have several partners who also set cookies and other technologies on our website. These partners include companies that help us better understand how to serve you, companies that serve our house ads, power the tools on our website, and companies
that require cookies for their social applications to work.
They include:
Partner
Google UAC
Purpose
We use Google reporting tools and these cookies are used to measure site traffic and usage patterns.
Category
Performance
Cookie Removal and More Information
You can always modify your browser so as not to accept cookies or to notify you when cookies are sent to it. For more information about cookies including removing any or all of your cookies, please visit http://www.allaboutcookies.org.
Please note, however, that by blocking or deleting cookies used on our website, you may not be able to take full advantage of the website.
The law on data protection sets out a number of different reasons for which we may collect and process your personal data in certain circumstances, including:
Consent
We can collect and process your data with your consent.
For example, if you have given your consent to receiving to receiving marketing material from us at the point we collected your information.
Contractual obligations
We need your personal data to comply with our contractual obligations. For example, where you have provided us with your email address so that you or your employer can receive our services, we will use this information in order to effectively deliver
and communicate our services.
Legal compliance
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting us to applicable law enforcement.
Legitimate interest
We may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, it is in our legitimate interests to ensure that content from our website is presented in the most effective manner for you and your computer and we provide you with the information, products and services that you request from us.